FAQS
WHAT CAN WE HELP YOU WITH?
Coffee
Do you only sell whole beans?
No, we don't. When you order your coffee from Little Owl, we’ll happily grind it for you at no extra charge. Just select your grind type when choosing your coffee, and we’ll take care of the rest.
How long does it take for the roasted beans to be packed and shipped?
We roast on a weekly basis to ensure the coffee beans you receive are as fresh as they could possibly be. All our coffee is aged appropriately with orders sent out daily.
Where can I buy Little Owl Coffee?
You can find Little Owl Coffee at a bunch of great cafés and stores. Head over to our Stockists Page to check out the map. We’ve pinned all the spots serving and selling our coffee. Easy.
Or, if you’re more of a home brewer, you can always order straight from us online.
Orders & Delivery
Where do you deliver to?
We offer shipping Australia Wide.
How much does it cost to have my coffee delivered?
We charge a flat fee of $11 for shipping Australia wide unless your order is over $100 where your shipping will be free.
How long will it take for my order to arrive?
Dispatch normally occurs within 1 business day from order. Estimated shipping timeframe for standard post from dispatch is 2-4 days for WA Metro, 3-5 days for regional orders and 4 – 6 days for interstate orders. Estimated shipping timeframe for express post is 1-2 days for Metro and 2 – 4 days for regional orders, and 3-5 days for interstate orders. Please note timeframes are only an estimate and do not include any potential delays experienced by our freight carriers.
I have an issue with my order, what should i do?
Whatever it may be, please get in touch by calling us on 1300 557 981 or sending an e-mail to sales@littleowlcoffeeroasters.com.au and we'll do our best to help you.
Wholesale
I want to know more about your wholesale offering. Who can help me?
Simply fill out the contact form on our wholesale page, give us a call on 1300 557 981 or send us an email to sales@littleowlcoffeeroasters.com.au and we'd love to have a chat.
Can you help with coffee equipment?
Absolutely. Whether you’re after a full setup, a few tweaks to your current gear, or just need great coffee, we’ve got you covered. We can supply everything or simply the beans—whatever works for you.
Give us a call at 1300 557 981 or email sales@littleowlcoffeeroasters.com.au—we’d love to chat.
Do you offer training or support?
Yes! We want our coffee to taste amazing and your customers coming back day after day. That’s why we offer training for your team, dial-in support, and ongoing advice to keep things running smoothly.
