At Little Owl Coffee Roasters, customer satisfaction is our top priority.

If you are not completely satisfied with your purchase, we’re here to help.

Please review our refunds policy below.

Returns

Due to the perishable nature of coffee, we are unable to accept returns for roasted coffee beans. However, if there is an issue with the quality of the product or if you received the wrong item, please contact us at sales@littleowlcoffeeroasters.com.au within 3 days of receiving your order.

For other merchandise (e.g., equipment, accessories), returns are accepted within 30 days of purchase, provided the item is unused, in its original packaging, and in the same condition as when you received it.

Refunds

Once we receive your return or verify an issue with your coffee order, we will notify you of the status of your refund. If approved, a refund will be processed to your original method of payment within 5–10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please reach out to sales@littleowlcoffeeroasters.com.au to arrange a replacement.

Shipping for Returns

For merchandise returns, you will be responsible for paying the shipping costs. Shipping costs are non-refundable. If your return is approved, the cost of the original shipping will not be included in your refund.